Responsibility:
* Be the contact person for customer quality issues and requirements.
* Build and uphold relationship with key persons of each customer.
* Conduct analytical techniques to dissect customer data, analyze defects, verify if it’s application issue or real quality complaint.
* Proactively communicate and address customer complaints and feedback effectively, showcasing your agility in swiftly resolving issues with 8D methodology to maintain and elevate customer satisfaction.
* Regular visit customers, closely work with Account Manager to obtain customer needs and valuable feedback, pinpoint opportunities for improvement.
* Deliver improvement opportunities to manufacturing sites. Collaborate effectively with internal teams, contributing your insights to the development and execution of comprehensive quality improvement plans.
* Manage product quality and quality management system of Pyralux® contact manufacturers in China.
* Collaborate with technical and manufacturing team to drive quality improvement of contact manufacturers in China.
* Support E